Privacy Policy

Last updated: 2 November 2026. The Japanese version prevails in case of discrepancy.

1. Information we collect

Name, address, phone, email, order details and similar information needed for orders, inquiries, delivery and after-sales service.

2. Purpose

Selling and delivering products, identity checks, answering inquiries, returns and warranty, fraud prevention, service improvement and legally required records.

3. Third parties

We do not share data without consent except as required by law. We may entrust handling to carriers, system operators and similar providers as needed.

4. Transfers abroad

Data may be processed abroad when overseas delivery or service providers are used.

5. AI chat

What you type into the AI concierge is processed to generate answers. Please do not enter personal or confidential information.

6. Security

We take appropriate measures against unauthorised access, leaks, loss and alteration.

7. Access, correction, deletion

Handled in accordance with law after identity verification.

8. Contact

Shonan ITN Co., Ltd. · info@shonanitn.com · +81 50-8896-2399